Frequently Asked Questions
How do I buy on Sellwild?
Listings from verified sellers have a 'Buy Now' button, which means you can purchase the item directly on Sellwild. The seller receives payment after delivery is confirmed, and you're protected by our Buyer Guarantee.
What’s the Buyer Guarantee?
If something goes wrong with your purchase, we’re here to help. Sellwild’s Buyer Guarantee means you can shop confidently knowing you’ll receive a full refund for qualifying orders when your item: (1) Doesn’t arrive (2) Arrives damaged (3) Differs significantly from the item description or photos (for example, the wrong material or color).
How can I get a refund?
If you believe your order qualifies for Sellwild’s Buyer Guarantee, start by messaging the seller through the chat on their listing. Most issues can be resolved by working directly with the seller. If the issue hasn’t been resolved after 48 hours, open the order under Account, then Purchases, and press Dispute Order. Filing a dispute pauses the order so payment isn’t released, and it brings our team in to help. You may need to provide photos of damaged or misrepresented items, and you can always reach us at support@sellwild.com.
What happens to the seller if I request a refund?
An occasional refund request will not negatively impact a seller. All requests are taken seriously and reviewed carefully to ensure a fair outcome. We understand that even experienced sellers can have unexpected issues from time to time, which is why the Buyer Guarantee is in place to protect both buyers and sellers.
What is covered?
The following issues are covered by the Buyer Guarantee when an item is bought and shipped through Sellwild: (1) The item did not arrive (2) The item arrived damaged (3) The item is incorrect or missing (4) The item received is not as described. If an item isn’t shipped within 5 days of payment, the transaction is canceled and payment is automatically returned to the buyer.
What isn’t covered?
The Buyer Guarantee does not cover: (1) Items that don’t fit (2) Items the buyer doesn’t like (3) Prohibited items (4) Purchases made outside of the Sellwild platform.
How do I find my Chat Messages?
You can find your messages under My Account > Chats. Chats are organized by listing and by user.
How do I create an account?
You can create an account during checkout or by clicking Login at any time. We'll ask for your phone number or email address to get started.
How does Sellwild protect buyers?
Sellwild uses secure payment processing through Stripe and tracks shipments through verified carriers. Our Buyer Guarantee provides refund protection for qualifying orders.
