Sellwild's Buyer Guarantee
You get a full refund when an order you bought and shipped through Sellwild:
- Never arrives
- Arrives damaged
- Is the wrong item, or is missing pieces
- Is very different from the listing, like the wrong color or material
How do I get my refund?
- Message the seller from the listing or under Account > Chats. Most problems get fixed here.
- If that doesn't work, open the order under Account > Purchases and press Dispute Order. Tell us what went wrong.
- The order is paused while our team reviews it. We may ask you for photos of the item.
- If your order qualifies, we refund you to your original payment method.
Open the dispute within 3 days of delivery. After that, or once you press Confirm Receipt, the order is complete and can't be disputed.
The seller never shipped
If the seller doesn't ship your item, open the order under Account > Purchases and press Dispute Order. Our team will review it, and if the item was never shipped we refund you to your original payment method.
What isn't covered
- Items that don't fit
- Items you just don't like
- Items that aren't allowed on Sellwild. See prohibited items.
- Anything paid for outside Sellwild, like cash at a local pickup
- Pet adoptions, which follow the shelter's own terms
I bought as a guest
Email support@sellwild.com with your order number and what went wrong.
Will this hurt the seller?
Not for an honest problem. We look at every dispute and aim for a fair result for both of you.
