A code works once, for 15 minutes. After 5 wrong codes, wait 15 minutes. A landline cannot get texts, and Sellwild tells you so on the code screen within about 30 seconds.
Get a new code
Under Verify, click Send a new code. A new code goes to the same email or phone, and the button changes to New code sent. You stay on the code screen, so type the new code into the same boxes. The button comes back after a minute.
To send the code somewhere else, click Use a different number or email under it. That takes you back to the first screen with your email or phone number still in the box. Change it and click Continue.
Codes are spaced a minute apart. Ask again too soon and you see "We just sent you a code. Use that one, or request a new one in 42 seconds." with the real number of seconds.
For an email code, check your spam folder first. The subject is Your Sellwild verification code.
When a text cannot arrive
After a code goes to a phone, Sellwild checks with its text service whether it arrived. If it cannot arrive, the reason shows under the code boxes within about 30 seconds.
Every message ends the same way: use another number, or type your email address instead. See the table below for each one.
When a code is refused
"That code isn't right. Check it and try again." shows under the boxes and the boxes clear. Check the digits and type them again.
A code that is too old, or was already used, gets "That code has expired. Send a new code." instead. Typing it again will not work. Click Send a new code.
After 5 wrong codes in 15 minutes the account stops taking codes: "Too many wrong codes for this account. Wait 15 minutes and try again, or use the sign-in link in your email."
A code belongs to the address or number it went to. If you change the box after the code was sent, you see "Your code went to" that address, and have to send a new code.
Use the link in the email
An email code comes with a sign-in link. Open it on the device you want to sign in on, then click Continue to Sellwild.
Used or too old, the page says This sign-in link has expired. Click Get a new code to start again.
Messages and what to do
| Message | What to do |
|---|---|
| That number is a landline, so it can't get texts. | Use a mobile number or your email. |
| That number doesn't exist. | Check the digits, or use your email. |
| We couldn't reach that phone. | Check it is on and has signal, then send a new code. |
| That number blocks our texts. | Use another number or your email. |
| We cannot send text messages to that country yet. | Sign in with your email. |
| We can't send a text to this number right now. | Sign in with your email. |
| The phone number entered is not valid. | Numbers outside the US and Canada start with + and the country code. |
| We could not deliver a code to that email address. | Use another email, or your phone number. |
| This account has been suspended | Contact support. |
After Google, Apple or Facebook
If a sign-in with one of these fails, Sellwild shows a page that says why, with Try again when trying again can help. We didn't get your email address means the company did not share it. Allow email when it asks, or sign in with a code. Account suspended has no way back in from that page; contact support.
Next Steps
Creating an Account
Sign in or sign up with a 6-digit code, or with Google, Apple or Facebook. No password.
Manage Profile
Change your photo, name and email, sign out, or deactivate or delete your account.
Notification Preferences
Choose which emails Sellwild sends you, set when digests arrive, and unsubscribe from one email.
More Buyer Guides
How to Buy
Find an item, check out with your saved address and card, and see what you pay.
Search and Filters
Find items by keyword or category, narrow them with filters, and hide rows you don't want.
The Listing Page
What a listing shows, why it says Buy Now, Contact Seller or View Deal, and how to report one.
Guest Checkout
Buy without signing in first, and find your order afterwards.
Chatting with Sellers
Message a seller from a listing or an order, and what stops a message from sending.
Tracking Your Order
What each order status means, where the tracking number is, and how to confirm you got it.
My Purchases
Find an order, filter it by status, and read what you paid.
Cancelling an Order
Cancel an order before the seller accepts it, and what happens to the hold on your card.
Order Disputes
Open a dispute when an order goes wrong, and what happens after you do.
Manage Chats
Find a conversation, see what is new, reply, and copy or delete messages.
Blocking and Reporting
Stop someone from messaging you, and report them to the Sellwild team.
Manage Wishlist
Save listings with the heart, then find, buy or clear them from your Wishlist.
