Some orders arrive with no prepaid label, because the buyer paid before we had your address. You can get one from the order page. Sellwild pays for it, and you pick from the services that cost no more than the buyer paid toward postage. Nothing is bought until you choose.
Why an order has no label
A prepaid label needs a USPS price at checkout, and USPS needs your address to give one. If you had no address on file when the buyer paid, they paid an estimated shipping amount and no label was set up. You fix that from the order, after you approve it.
Buy the label
- Open the order
In Sales, click Accepted, then Manage on the order.
- Get rates
Click Buy a shipping label. The button reads "Getting rates..." while we ask USPS.
- Pick a service
Under Choose a service, each line shows the service, how many days it takes and its price. Sellwild pays for the label, so only services that cost what the buyer paid toward shipping, or less, are listed. If every service costs more, only the cheapest is listed and Sellwild covers the difference. The cheapest is picked for you.
- Buy it
Click Buy this label. You see "Label bought. You can print it now." and Print Ship Label takes the button's place.
Never mind closes the list without buying anything. From here, print and ship as in Ship an Order.
When it asks for your address
With nothing on file, you get a prompt in place of prices.
- Add it here
Click Add your address. The address form opens on the same page, so you do not lose the order.
- Save it
Fill it in and click Save address. Buy a shipping label comes back.
Other messages you may see
| Message | What to do |
|---|---|
| "Add your name to the address you ship from and we can buy this label for you." | Add your name to your default address in Addresses. |
| "This order has no delivery address on file, so no label can be bought for it." | Ask the buyer where to send it with Securely Chat, then ship it your own way. |
| "No carrier could quote this route. You can ship it yourself and add the tracking number." | Ship it your own way. |
What goes on the label
The return address is your default address, with the name on it. USPS also wants a phone number. We print the one on your account, or Sellwild's number if your account has none, so a carrier with a question about the package calls us.
The label prints in your Label Format. The package is the one set on the listing, or your default packaging. Both are on your Shipping settings.
Next Steps
Ship an Order
Approve a sale, print the label or use your own carrier, and mark it shipped.
Manage Addresses
Add your addresses, choose the default, and remove the ones you no longer use.
Shipping Settings
Choose your label size, your default packaging and the address you ship from.
Manage Sales
Find an order, read its status and what you earn, and handle cancellations and disputes.
More Seller Guides
Selling Your First Item
Post a listing from start to finish, one form, top to bottom.
Taking Great Photos
Shoot, upload, order and fix up to 20 photos per listing.
Pricing Your Item
Set a price, let AI suggest one, and see what you keep after the fee.
Packaging and Weight
Pick the box a listing ships in, give its weight, and set where it ships from.
Getting Paid
Set up payouts with Stripe, clear anything it flags, and know when the money moves.
Fees and What You Earn
What the buyer pays, what Sellwild keeps, and what reaches your Stripe balance.
Manage Wallet
Check your Stripe balance, read your earnings, and manage the cards you pay with.
Manage Listings
Find any listing you have posted, read its status, and relist or archive it.
Edit, Mark Sold or Delete
Change a live listing, close it out when it sells elsewhere, or take it down.
Manage Discounts
The Discounts page holds your coupons, BOGO promotions and timed discounts. Pick the right one and keep track of it.
Choose Listings for a Discount
Add a coupon, BOGO promotion or timed discount to one listing, a search, or your whole shop.
Coupons & Promo Codes
Make a coupon that takes money off by itself or with a code, set its limits and dates, and see what buyers see.
Timed Discounts
Lower a listing's price by a set amount on a schedule, down to a floor you choose.
BOGO Coupons
Run a Buy One, Get One promotion that sends each buyer a personal reward code for their next purchase from you.
Manage Profile
Change your photo, name and email, sign out, or deactivate or delete your account.
Storefront Username
Pick the name in your store's web address. You can change it once.
Notification Preferences
Choose which emails Sellwild sends you, set when digests arrive, and unsubscribe from one email.
