You have 7 days to approve a paid order, or it cancels itself. Approving takes the buyer's money and, on most orders, buys a USPS label for you. Without one, you can buy it later or send the item your own way.
Approve the order
When a buyer pays, the money is held on their card, not taken yet. We email you, and a number shows on Sales in your account menu.
- Open the order
Open your account and pick Sales in the side menu. Click Paid to see the orders waiting on you, then Manage on the one you want.
- Check it
The order reads Current Status: Payment Authorized, with the buyer's name beside it.
- Approve it
Click Approve. We charge the buyer's card, mark your listing sold, and buy the prepaid label if the buyer picked a USPS service at checkout.
If Approve says "Your payout account is not properly configured. Please reconnect your Stripe account.", fix your payouts in Getting Paid, then approve again.
Print the label and ship
Once you approve, an order with a prepaid label shows Print Ship Label. The button stays on the order until the package is delivered, so you can print the label again.
- Print it
Click Print Ship Label. The label opens in a new tab, sized by the Label Format on your Shipping settings.
- Pack it and drop it off
Tape the label to the package and take it to the post office. The order asks you to do this within 3 days.
- Mark it shipped
Click Shipped. The buyer gets an email that it is on the way.
We track every label bought through Sellwild. When USPS scans the package, the order moves to Delivering by itself, and to Delivered when it arrives.
Ship it your own way
An order paid before you had a ship-from address has no prepaid label. It shows Buy a shipping label and a tracking box instead. You can buy a label from the order, or ship it with any carrier you like.
- Ship it
Send it with USPS, UPS, FedEx or anyone else, and keep the tracking number.
- Save the tracking number
Type it in Enter tracking number and click Save Tracking. We work out the carrier from the number, so you see "Tracking number saved (UPS detected)". Buy a shipping label goes away once a number is saved.
- Mark it shipped
Click Shipped.
Your own tracking number does not update the order. Click Shipped, or the buyer has no way to confirm the item arrived. When they confirm it, the order moves to Delivered.
If the order says "No shipping address available. Please coordinate delivery via chat.", ask the buyer with Securely Chat.
Next Steps
Buy a Shipping Label
Get a USPS label for an order that was paid without one.
Shipping Settings
Choose your label size, your default packaging and the address you ship from.
Manage Sales
Find an order, read its status and what you earn, and handle cancellations and disputes.
Getting Paid
Set up payouts with Stripe, clear anything it flags, and know when the money moves.
Fees and What You Earn
What the buyer pays, what Sellwild keeps, and what reaches your Stripe balance.
Tracking Your Order
What each order status means, where the tracking number is, and how to confirm you got it.
More Seller Guides
Selling Your First Item
Post a listing from start to finish, one form, top to bottom.
Taking Great Photos
Shoot, upload, order and fix up to 20 photos per listing.
Pricing Your Item
Set a price, let AI suggest one, and see what you keep after the fee.
Packaging and Weight
Pick the box a listing ships in, give its weight, and set where it ships from.
Manage Wallet
Check your Stripe balance, read your earnings, and manage the cards you pay with.
Manage Listings
Find any listing you have posted, read its status, and relist or archive it.
Edit, Mark Sold or Delete
Change a live listing, close it out when it sells elsewhere, or take it down.
Manage Discounts
The Discounts page holds your coupons, BOGO promotions and timed discounts. Pick the right one and keep track of it.
Choose Listings for a Discount
Add a coupon, BOGO promotion or timed discount to one listing, a search, or your whole shop.
Coupons & Promo Codes
Make a coupon that takes money off by itself or with a code, set its limits and dates, and see what buyers see.
Timed Discounts
Lower a listing's price by a set amount on a schedule, down to a floor you choose.
BOGO Coupons
Run a Buy One, Get One promotion that sends each buyer a personal reward code for their next purchase from you.
Manage Addresses
Add your addresses, choose the default, and remove the ones you no longer use.
Manage Profile
Change your photo, name and email, sign out, or deactivate or delete your account.
Storefront Username
Pick the name in your store's web address. You can change it once.
Notification Preferences
Choose which emails Sellwild sends you, set when digests arrive, and unsubscribe from one email.
