The Sales page lists every order buyers have placed with you, the most recently changed first. Filter it by status or search by item name, then click Manage to open an order. The order page says what to do next and shows your fee and earnings.
Find an order
Open your account and pick Sales in the side menu. A number beside Sales in the menu means something new came in.
- Filter by status
Click a status on the left, such as Paid or Disputed. Each one shows how many orders it holds. On a phone, pick it from the Status list at the top instead.
- Search
Type in Search your sales… to match words in the item's title.
- Keep the view
Click Save this search to keep the status and search as a button above the list. It is saved in this browser only. The × on it removes it.
The pager shows 25, 50 or 100 sales at a time.
What each status means
| Status | The order page says | What you do |
|---|---|---|
| Paid | Payment Authorized | Approve it or cancel it within 7 days |
| Accepted | You Accepted this Order | Print the label or ship it your own way, then click Shipped |
| Delivering | Out for Delivery, or You have Marked Item Shipped or Delivered | Wait for it to arrive |
| Delivered | Item Delivered | Nothing. It completes when the buyer confirms, or 3 days after delivery |
| Completed | Sale Complete | Nothing. It now counts in your wallet's Earnings |
| Disputed | Sale Disputed | Watch your email for Sellwild Support |
| Cancelled | Sale Canceled | Nothing. The listing is back on sale |
Read an order
Click Manage on a row to open Sale Details. The box at the top starts with the Listing Price and the Sellwild Fee with its rate. Shipping Cost is what the buyer paid for shipping, or reads Arranged Separately. A Discount line appears when the buyer used a coupon. You Earn is the listing price less the coupon and the fee. See Fees and What You Earn.
Below it are the order number, the buyer, a New or Read tag, the Current Status and What's Next.... The Securely Chat button is there from the start, so you can ask the buyer about the address or the item before you approve. Once you approve, it adds the Ship To Buyer address. A tracking number opens the carrier's own tracking page.
Cancel an order
You can cancel only before you approve. After that, Cancel Order is gone. If something goes wrong after you approve, use Report a Problem.
- Open the order
Click Manage on a Paid order.
- Cancel it
Click Cancel Order. It asks "Cancel this order?" first, and Nevermind backs out.
- Confirm
Click Cancel Order in the box. The hold on the buyer's card is released, they get an email, and your listing goes back on sale.
A buyer can cancel a paid order too, until you approve it.
Report a problem
After you approve, and until the sale is Completed, the order has a Report a Problem button. Use it when you can't finish the sale: the item broke before it shipped, the buyer asked for something off Sellwild, or the parcel came back.
- Open the order
Click Manage on the sale.
- Click Report a Problem
Report a problem with this sale? asks what went wrong. Write what happened and what you have tried with the buyer.
- Submit
Click Submit Dispute. It only works once you have typed a reason. Nevermind closes the box without filing.
The sale moves to Disputed and stops, the same as when a buyer disputes. The buyer and our team get your reason by email, and Sellwild Support follows up with you both.
When a buyer disputes
A buyer can open a dispute any time after you approve, until the sale is Completed. That happens when they confirm receipt, or by itself 3 days after the carrier marks it delivered. The order moves to Disputed and stops: no more shipping buttons. We email you the reason the buyer gave, and the page says "Sellwild Support will follow up with you via email to discuss next steps." You can still talk to the buyer with Securely Chat.
If the buyer is refunded
You pay the refund. Stripe takes it back out of your Stripe balance, and the Sellwild fee is not returned. Any sales tax comes back to you, and so does the shipping if no label was bought for the order. A full refund cancels the sale. A partial refund, say for a missing piece, only takes back that amount and leaves the sale where it was.
If USPS reports a package returned or not delivered, you get a notification asking you to contact support, and our team is alerted too.
Next Steps
Ship an Order
Approve a sale, print the label or use your own carrier, and mark it shipped.
Buy a Shipping Label
Get a USPS label for an order that was paid without one.
Getting Paid
Set up payouts with Stripe, clear anything it flags, and know when the money moves.
Manage Wallet
Check your Stripe balance, read your earnings, and manage the cards you pay with.
Fees and What You Earn
What the buyer pays, what Sellwild keeps, and what reaches your Stripe balance.
Tracking Your Order
What each order status means, where the tracking number is, and how to confirm you got it.
Order Disputes
Open a dispute when an order goes wrong, and what happens after you do.
More Seller Guides
Selling Your First Item
Post a listing from start to finish, one form, top to bottom.
Taking Great Photos
Shoot, upload, order and fix up to 20 photos per listing.
Pricing Your Item
Set a price, let AI suggest one, and see what you keep after the fee.
Packaging and Weight
Pick the box a listing ships in, give its weight, and set where it ships from.
Manage Listings
Find any listing you have posted, read its status, and relist or archive it.
Edit, Mark Sold or Delete
Change a live listing, close it out when it sells elsewhere, or take it down.
Manage Discounts
The Discounts page holds your coupons, BOGO promotions and timed discounts. Pick the right one and keep track of it.
Choose Listings for a Discount
Add a coupon, BOGO promotion or timed discount to one listing, a search, or your whole shop.
Coupons & Promo Codes
Make a coupon that takes money off by itself or with a code, set its limits and dates, and see what buyers see.
Timed Discounts
Lower a listing's price by a set amount on a schedule, down to a floor you choose.
BOGO Coupons
Run a Buy One, Get One promotion that sends each buyer a personal reward code for their next purchase from you.
Shipping Settings
Choose your label size, your default packaging and the address you ship from.
Manage Addresses
Add your addresses, choose the default, and remove the ones you no longer use.
Manage Profile
Change your photo, name and email, sign out, or deactivate or delete your account.
Storefront Username
Pick the name in your store's web address. You can change it once.
Notification Preferences
Choose which emails Sellwild sends you, set when digests arrive, and unsubscribe from one email.
